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Staffordshire Fire & Rescue Service - Preventing, Protecting, Responding

First Class Response


We work hard to prevent incidents occurring but we make sure we maintain a high quality response to emergencies when they do happen and that we have the resilience to face all demands.

We constantly review and analyse the type and number of emergency incidents we attend to ensure we can meet our community’s needs.

As part of the Community Safety Options (CSO) project we are currently trialling the Staffordshire Efficient Response Option (SERO). This is flexible concept that provides a new approach to emergency response providing a safe system of work. It will achieve a safer Staffordshire by demonstrating a change in the way that response is currently delivered. It may be a tiered response to incidents using different vehicles, equipment or numbers of people with bespoke skills and capabilities. The development of a new operational team called an Incident Response Team will be the primary means of piloting the SERO concept at Hanley Community Fire Station. The basis of this concept is having the appropriate vehicle, equipment and number of firefighters for that particular area. 
The training and development of our staff is a priority to us. We have invested significantly in the provision of enhanced training facilities at Service HQ. Multi agency training days are hosted and co-ordinated by the Service and comprise a day of RTC based incidents with personnel participating from the Ambulance Service, Police, Fire Service and newly qualified Doctors. The incident command facility is facilitated with role players from a multi-agency background and the department has strong links with Staffordshire Police Tactical Planning Unit and arrange joint exercises and scenario planning. This means that our operational staff receive the most up to date and professional incident command and multi-agency training available.

We continually assess and review our operational training programmes to make sure our operational crews have the skills and knowledge to respond safely and effectively to the broad range of incidents they may have to face.