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Staffordshire Fire & Rescue Service - Preventing, Protecting, Responding

Organisation’s Telephone System Maintenance Contract

Reference No: 073/2014
Request Date: 17/07/2014

Request


Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

  1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)
  2. Existing Supplier: If there is more than one supplier please split each contract up individually.
  3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider 
  4. Number of Users:
  5. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  6. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
  7. Telephone System Type: PBX, VOIP, Lync etc
  8. Contract Duration: please include any extension periods.
  9. Contract Expiry Date: Please provide me with the day/month/year.
  10. Contract Review Date: Please provide me with the day/month/year.
  11. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
  12. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house please can you provide me with:

  1. Number of Users:
  2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
  4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Response


  1. We have a managed service by KCOM / SCC
  2. Just KCOM
  3. Approximately  average spend  Year 1 £450k, Year 2 £384k & Year 3 £354k
  4. We have 1000 users
  5. The telephone system we use is Cisco
  6. VOIP Communication Manager
  7. As above
  8. In year two option to extend for 5 years
  9. Contract expires 06.08.13 + 5
  10. As above
  11. Managed service for voice, data and managed links
  12. Mark Adams Head of ICT, m.adams@staffordshirefire.gov.uk tel 01785 898871

We only use KCOM / SCC so therefore other questions are not applicable.