skip to content

Staffordshire Fire & Rescue Service - Preventing, Protecting, Responding

Service desk support services

Reference No: 059/2015
Request Date: 08/06/2015

Request


I wish to submit a freedom of information request relating to the following contractual information the organisation may hold with regards to the organisation’s primary contracts relating to support services around help/service desk, desktop support and network support:

  1. Help / service desk support:
    The single point of contact between a service provider and users within an organisation. A typical service desk manages incidents and service requests, and also handles communication with the users.
  2. Desktop support:
    The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.
  3. Network support:
    The technical services offered by a support organisation to a user(s) experiencing problems with their network. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.

For each of the contract type above can you please provide me with the following information set out below:

  1. Contract Type: Please choose from above the type of contract this is related to.
  2. What is the Support for Hardware, Software or other please state?
  3. Who is this supplier: If there is more than one supplier please input their contract information in another contract profile.
  4. What is the annual average spend this can be over 3 or 5 years?
  5. What is the duration of the contract please also include any extension periods?
  6. When does the contract expire?
  7. When will this contract be reviewed by the organisation?
  8. Please can you provide me with specific contact details of the person responsible for reviewing/owner of each contract. I’d like their full name, job title, contact number and direct email address.

If there is more than one contract within the response please can you separate the information into a separate contract profile.

Response


  1. Esteem managed service
  2. Esteem managed service
  3. Kcom
  1. 1 & 2
  2. Managed Service
  3. Esteem
  4. £25,000 for Esteem
  5. Rolling
  6. Rolling
  7. Not known
  8. Mark Ash, ICT Team Leader, 01785 898874 m.ash@staffordshirefire.gov.uk

Please note that the person or persons named in response to this FOI wishes to exercise their individual rights under Section 11 of the Data Protection Act 1998 (DPA) and under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) not to receive direct marketing. As such any form of marketing approach made to this person/these people will constitute a breach of either the DPA or PECR. Any such approach will be reported to the Information Commissioner’s Office for them to take the appropriate regulatory action.

  1. 3
  2. Managed Service
  3. Kcom/Staffordshire County Council
  4. £375,000
  5. Rolling
  6. Rolling
  7. Not known
  8. Mark Ash, ICT Team Leader, 01785 898874 m.ash@staffordshirefire.gov.uk

Please note that the person or persons named in response to this FOI wishes to exercise their individual rights under Section 11 of the Data Protection Act 1998 (DPA) and under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) not to receive direct marketing. As such any form of marketing approach made to this person/these people will constitute a breach of either the DPA or PECR. Any such approach will be reported to the Information Commissioner’s Office for them to take the appropriate regulatory action.