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Staffordshire Fire & Rescue Service - Preventing, Protecting, Responding

Corporate software information

Reference No: 092/2015
Request Date: 04/08/2015

Request


  1. Enterprise Resource Planning Software Solutions (ERP)
  2. Customer Relationship Management (CRM) Solutions
  3. Human Resources (HR) and Payroll Software Solutions
  4. Finance Software Solutions

Along with the actual contract information for the above can you also provide me with the maintenance and support contract associated with each of the categories above if it not already within the existing contract.

For each of the categories above can you please provide me with the relevant contract information listed below:

  1. Software Category: ERP, CRM, HR, Payroll, Finance
  2. Software Supplier: Can you please provide me with the software provider for each contract?
  3. Software Brand: Can you please provide me with the actual name of the software. Please do not provide me with the supplier name again please provide me with the actual software name.
  4. Contract Description: Please do not just state two to three words can you please provide me detail information about this contract and please state if upgrade, maintenance and support is included.

Please also include the modules included within the contract.

  1. Number of Users/Licenses: What is the total number of user/licenses for this contract?
  2. Annual Spend: What is the annual average spend for each contract?
  3. Contract Duration: What is the duration of the contract please include any available extensions within the contract.
  4. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
  5. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.
  6. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provide please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.
  7. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract.

Response


Enterprise resource planning software solution (ERP)
Information not held. Please provide more detailed explanation around this software solution

Customer relationship management (CRM) solution
We have taken this to be our ICT work order monitoring system, which is Track-It

  • Supplier - Infravision limited
  • Software brand - BMC Track-It
  • Contract description – maintenance and upgrades
  • Number of licences – 11
  • Annual spend - £2000
  • Contract duration – annual renewal
  • Start date – 08/07/15
  • Expiry date – 07/07/16
  • Review date – one month prior to expiry date
  • Contact detail – Mr Ash, Email – m.ash@staffordshirefire.gov.uk

Human resources (HR) and payroll software solution
Firewatch and SAP (see below for details)

  • Supplier - Infographics
  • Software brand - Firewatch
  • Contract description – maintenance and upgrades
  • Number of licences – 1000 user access
  • Annual spend - £39,000
  • Contract duration – annual renewal
  • Start date – 07/01/15
  • Expiry date – 06/01/16
  • Review date – rolling
  • Contact detail – Mr W Lloyd, Email – w.lloyd@staffordshirefire.gov.uk

Finance software solution
SAP

  • Supplier – Staffordshire County Council
  • Software brand - SAP
  • Contract description – maintenance, training and upgrades
  • Number of licences – SLA
  • Annual spend - £18,800
  • Contract duration – rolling
  • Start date – information not held
  • Expiry date – rolling
  • Review date – rolling
  • Contact detail – Corrina Bradley, Email – c.bradley@staffordshirefire.gov.uk

Please note that the persons named in this response wish to exercise their individual rights under section 11 of the Data Protection Act 1998 (DPA) and under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR) not to receive direct marketing. As such any form of marketing approach made to this person/these people will constitute a breach of either the DPA or PECR. Any such approach will be reported to the Information Commissioners Office for them to take appropriate action