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Staffordshire Fire & Rescue Service - Preventing, Protecting, Responding

Hoax Calls

Hoax and malicious calls are a costly and constant danger to the public and our community. 

Whilst dealing with ‘hoax’ calls we are not able to respond to real incidents as effectively, homes and businesses may suffer and people may die.

Staffordshire Fire and Rescue Service are committed to making Staffordshire ‘The safest place to be’ and have therefore set up a ‘hoax call initiative’ with the aim of reducing the volume of hoax calls that the Service receive and attend every day.

Cracking down on hoax calls

To help the Service reduce hoax calls and be in a position to take action on the ‘hoax caller’ the following is in place:

• When someone calls 999 and requests ‘Fire’ the call is put through to Fire Control.  All telephone numbers are automatically passed to Fire Control and they always check how many calls have been made from each telephone
• Fire Control are able to establish location of mobile callers using cell phone technology and all mobile phones will be disconnected following confirmation of a hoax call and subscriber/customer details are passed to the police
• Police are always informed following confirmation of hoax calls
• Hoax callers will be prosecuted, and an automatic fixed fine of £80 will follow
• CCTV cameras monitor most Public Call Boxes and footage will be used in evidence
• All calls made to emergency services are recorded automatically and may be used in evidence
• Fire/Police/Ambulance work together to monitor hoax calls

How you can help

If you are concerned that your child or someone you know is making or has made a hoax call and would like some advice on how to deal with this situation please contact 0300 330 1000 during office hours.  You could just save a life.