Rugeley's Debbie Hackett has received a prestigious award for her work alongside Staffordshire Fire and Rescue Service.
Debbie, who works as a Fire and Emergency Support Service Co-ordinator with the Red Cross received the Beyond the Call of Duty award at this year's Staffordshire Newsletter Community Honours.
"The firefighters I have worked with and people I've met from Staffordshire Fire and Rescue Service, you couldn't wish to meet a nicer bunch."
In her role assisting firefighters on incidents, Debbie provides support to people affected by fire, helping them cope with the aftermath to get them back on their feet.
This takes many forms, from arranging support for people who are struggling to cope with the trauma of an incident to providing emergency accommodation for those left homeless.
"I am totally overwhelmed by all of this and I can’t thank people enough, it's just amazing," said Debbie.
The Honours ceremony is held bi-annually with people asked to nominate candidates to receive an award.
Beyond The Call of Duty recognises individuals who have done something extra to make a positive difference in people's lives.