From February 2018 onwards the Service will have in place a more targeted approach to the delivery of Safe and Well. This approach is based on the idea that the work we carry out needs to be proportionate to the individual needs of the communities we serve.
This will mean that not everyone will be eligible for a Safe and Well visit but those that are not eligible will be provided with information via our website and printed materials through the post. It is vital that we continue to support the most vulnerable members of our communities and the Safe and Well offering will not be affected for those people.
For Safe and Well advice and guidance contact the Community Advice Team on 0800 0241 999.
Residents who are deaf or hard of hearing can text a request or enquiry to the following telephone number - 07528 983 101.
We also have a dedicated phone-line in to the Community Advice Team for Olive Branch Partners to make referrals - 0300 3300 200.
Members of our communities who will not receive a visit and do not have web access will be sent a personalised pack which will include the Fire Safety in the Home booklet and other relevant literature.
Finally, after the targeted approach to Safe and Well takes effect, there will be a live chat feature which will be accessible to all members of our communities as a quick and easy way of receiving Safe and Well advice.
More detailed safety information can be found in the downloadable Fire Safety in the Home booklet.
Residents experiencing issues relating to current smoke alarms can contact the Sprue technical support page: http://fireangel.co.uk/support/
Take a look at this video for useful tips on what you need to know to help you stay safe in your home